(b)(4).Method: the device was received for analysis.At this time it is currently undergoing testing.A visual inspection was performed on the returned device along with a review of the device history record (dhr).Results: at this time the evaluation is still in progress.Results will be provided once completed.The dhr was reviewed for the lot number of the manufactured unit.There were no reworks, special conditions, or related nonconformance reports (ncrs) for this lot.The lot met the process specifications, including the quality control acceptance criteria prior to release.Conclusion: once the investigation and device analysis are completed a follow-up report will be submitted.This incident has been included in our complaint handling database, which is actively monitored and trended.
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