Complaint preparer provided the following service report: siemens customer service engineer (cse) supplied a new table insert as that was missing.The instrument was on version 2.5 software and was run on its own power supply.Cse ran some hcg tests and all results were as expected with no false results.Cse then ran the instrument on the ate and it failed with clean calibration strip so he cleaned the calibration strip and it then passed all tests.Cse then ran the instrument on it's connect platform as the customer has sent this in as well and no false results reported.Customer has been recommended to use only di water on calibration bar.As per clinitest hcg instructions for use (ifu), "negative test results in patients suspected to be pregnant should be retested with a sample obtained 48-72 hours later, or by performing a quantitative assay." and as per 'limitation' section of ifu, "as is true with any diagnostic test, clinical diagnosis should not be based solely on a single test result.Clinical diagnosis should incorporate all clinical and laboratory data." instrument is operational.
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Customer reported 2 false negative hcg results on the analyzer.Patient was having monthly urine hcg testing for use alongside drug dosing.Customer indicated that monthly results from (b)(6) were reported all negative.Patient had appointment with general practitioner and was informed she was 11 weeks pregnant, extrapolating back this would have meant at her last pregnancy test on the status+, she was approx.(b)(6) pregnant.Complaint preparer stated that at the time of testing patient was (b)(6) pregnant.There was no report of injury due to this event.
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