(b)(4) manufactures the s3 roller pump.The incident occurred in (b)(6).This medwatch report is being filed on behalf of (b)(4).It is unknown if a livanova service representative went to the customers¿ facility to investigate the reported issue; therefore the complaint is unable to be confirmed.It was reported that the unit was installed (b)(6) 2004 and the latest maintenance was confirmed to be performed (b)(6) 2012.It is unknown how the issue was solved.No additional information received since the initial mdr was filed.Therefore, due to the age of this complaint, it will be closed.If additional information is received it will be evaluated for reportability as required.A review of the dhr did not identify any manufacturing deviations or nonconformities.Insufficient information received to determine the root cause.(b)(4) has determined that a capa is not needed to further investigate this event.
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