Philips has investigated this complaint and found that the monitor is attached on top, which is standard, but facing the back of the monitor suspension.The philips field service engineer noticed that the cable hose gets caught behind the monitor, most likely pulling the screws loose that keep the glider rods in place, and resulting in the monitor falling.The sub monitors on top of the flexvision frame are mounted on a suspension arm (glider rods) and secured with a set of screws.Over time, due to used materials and forces on the suspension arm because of collisions of monitor and cable hoses, these screws may lose their torque.The field service engineer reattached the monitor to its support, and added tie wraps for extra security.Based on trending analysis, we conclude that there is no exceptional replacement rate for this part.(b)(4).
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