Tech service spoke with operator who said that the collimator did not have power and was completely black.The sedecal console was up and displaying the normal technique, but was displaying a message "check collimator" in the error center.The operator had power cycled the generator already, which would power cycle the collimator power as it takes power from the generator.Since this didn't correct the issue, tech service told operator that there was either a blown fuse / power issue from the generator or the collimator had failed and suggested that they have their biomed check this.Operator said that they would call back as needed.On (b)(6) 2015 product monitoring followed up with customer who reported that there service provider, phillips service group came out and repaired their system last night, but she did not know what they repaired.The system was now fully functional.
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