On evaluation of the returned device, it was noted that upon actuating the handle there was no movement of the device.The safety wire was not returned with the device.The stent was returned partially deployed.The handle assembly was dismantled during the evaluation by the cirl research & development engineer and it was noted that the flexor had snapped at the shuttle cap.The stent was deployed by hand when force was applied during the evaluation.It was noted that 2 crowns on the stent were displaced on the distal end of the stent and 2 crowns were displaced on the proximal end of the stent.The customer complaint was confirmed as the stent could not be deployed as the flexor was broken within the handle.A possible cause of this damage occurring may have been that it was a tortuous anatomy.Another possible cause could be that there was massive pressure and force may have been applied when attempting to deploy the stent.However, as actual use conditions could not be replicated in the laboratory we cannot conclusively determine the cause of this complaint.Prior to distribution, all evo-25-30-10-c devices are subject to visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the manufacturing records for this evolution device of lot c1097209 did not reveal any discrepancies that could have contributed to this complaint issue.The instructions for use which accompanies this device instructs the user to "visually inspect with particular attention to kinks, bends and breaks.If an abnormality is detected that would prohibit proper working condition, do not use".From the information provided, there have been no adverse effects to the patient as a result of this occurrence.Complaints of this nature will continue to be monitored for potential emerging trends.
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