Integra has completed their internal investigation on 19nov2015.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: evaluation of device: although the cable passed functional inspection to it0343 displaying icp and temperature values within specifications, the cable failed visual inspection; the zero/span adjustment potentiometer was glued in place - white residue found on the casing, and the cover for the potentiometer was missing, indicating an attempt to modify the cable.The cable could not be repaired.Dhr review was completed for pac-1 cable and it was deemed satisfactory.There were no non-conformance reports raised during the manufacturing process for this cable.Date of manufacture: aug-2014.The analysis of the complaint investigations and root cause reports has concluded this complaint is the first identified complaint for the reported failure associated with the pac-1 cable that was modified by the user.No trend has been identified.Conclusion: the cause of the cable not working was due to modifications attempted to the pac-1 cable potentiometer by the user, resulting in missing potentiometer cover and white residue found on the casing.
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