Catalog Number 031-33J |
Device Problem
Connection Problem (2900)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Patient Involvement (2645)
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Event Date 11/24/2015 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the device was not returned.No photo for review.The device history record of the product 031-33j batch number 74d1501883 has been reviewed and no issues or discrepancies were found which could potentially relate to this complaint.No nonconformance reports were originated for the lot in question that can be associated to the complaint reported.Dhr shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed due to the lack of device sample to perform a proper investigation and determine the root cause.If the sample becomes available this investigation will be updated with the evaluation results.However, a capa file #(b)(4)was opened to perform a further investigation this issue (this capa is owned by (b)(4)).According to the capa investigation so far the root cause for the issue was the positioning of the thread lead and the softness of the new resin used for the snap adaptor.Additionally, the personnel of the assembly line were notified of this issue.
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Event Description
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The customer alleges that the adaptor does not connect to the oxygen flowmeter.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the sample was received without the puncture pin protector.It was also noticed that there was damage on the internal thread of the adaptor.The damage on the internal thread of the component is not acceptable according to the current specifications.Although the adaptor was damaged, the sample could be connected to the oxygen supply and the oxygen entrainment test was able to be performed.In addition, the dual station lift test was able to be performed and the sample met current specifications.Based on the visual exam, the reported complaint was confirmed.The root cause for the issue was found to be the positioning of the thread lead and the softness of the new resin used for the snap adaptor.A capa was opened to address this issue.
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Event Description
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The customer alleges that the adaptor does not connect to the oxygen flowmeter.
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Search Alerts/Recalls
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