The autopulse platform in complaint was returned to zoll (b)(4) on 11/13/2015 for a preventative maintenance and investigation results as follows: visual inspection: no physical damage impact noted upon receipt.Review of archive data log: a review of the platforms archive data log was performed and found user advisories (ua) 16 (timeout moving to take-up position) and 42 (force overload tripped), which confirmed the reported complaint of receiving "error codes." based on the investigation results, no parts were identified for replacement.No information available if the user advisories were replicated during functional testing.Conclusion: in summary, the reported issue of the customer receiving error codes was confirmed during a review of the archive data log.There were no parts identified that needed replacing.The customer's issue was resolved once they reconnected the "disconnected" cable.The platform passed all functional testing during the preventative maintenance and was returned to the customer in fully functional.
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