The information submitted reflects all relevant data received.If additional relevant information is received, a supplemental report will be submitted.Product event summary: analysis confirmed the reported event, the main printed circuit board and battery compartment of the lower case were corroded.(b)(4).
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Further analysis was performed on the main board and upper and lower cases.Visual inspection revealed major contamination due to fluid entering the device.All screw bosses were broken or cracked.Bench analysis revealed circuit board contamination.Additional analysis found that the device powered up normally.An analysis of the error log revealed an error for super cap being low, upon further inspection the white wire on the display back light cable had multiple wire pinch marks, the pinching of the white wire caused the error.Conclusion: the unit was exposed to fluid most likely during cleaning which caused the contamination, the error was caused by a pinched wire.
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