(b)(4).An investigation was carried out into this complaint.Following the information gathered the cairwave mattress went down while the physically disabled patient was lying on it.The pump then was switched on and it started to inflate again but it was pumping the mattress up hard without warning.The review of reportable complaints with cairwave showed that there were no similar events.Therefore, the incident described above seems to be an isolated case at this time.It can be established that the cairwave mattress and pump, which work together as a system, were being used for patient care when the event took place, and as such it appears the system played a role in the event outcome.The cairwave system was inspected and was found to work properly as intended: "the equipment went through decontamination and testing, no faults were found".Therefore, the system was found to have been to specification when the event took a place.Despite on our best efforts, it is difficult to address the root cause of this issue based on very limited details received.We are left to review the information provided from the customer, and compare it to our product knowledge that in part comes from previous complaint investigations.It was reported that the cairwave pump was switched on to inflate the mattress again.Based on this, it is possible that the patient management unit was not switched on before.This could be confirmed by lack of the customer observation regarding lights and alarms presented at that time of the event.Therefore, the use error cannot be ruled out.The cairwave user guide (lft4623) informs the user about setting up the system: "plug the socket of the mains lead into the patient management unit (pmu).The mains switch power socket and fuses are situated on the right hand side of the pmu with fuse rating label alongside.(.) plug the mains lead into a suitable electrical socket and switch on the pmu.The audible alarm will sound and all the lights on the front panel will illuminate for approximately 2 seconds.The unit will then go into fast inflation mode".We determined this event as reportable in abundance of cautions, as initially we received initial allegation that the device caused or contributed to the pressure ulcer worsen.Nevertheless information provided later by the primary carer that in her opinion there was no adverse outcome for the patient, ie the patients condition had not worsened.
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