It was reported that during the physician's software upgrade, an invalid password error message was received when the correct password was used.The device was powered down and back on with no success.The physician was provided a new programming tablet and the old tablet was returned for analysis.Analysis is underway, but has not been completed to date.
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Analysis of the tablet was completed on (b)(6) 2015.An analysis was performed on the returned tablet and a likely cause for the reported complaint was identified.During the analysis, it was identified that the tablet bios would not accept the standard bios password.The most likely cause for the anomaly is associated with a non-standard bios password being set inadvertently into the tablet bios.Once the incorrect bios was cleared, no anomalies associated with the tablet performance were noted during testing using the ac adapter or the main battery with a full charge.
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