Integra has completed their internal investigation on (b)(6) 2016.The investigation activities included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: device history record reviewed for s-1475 manufactured on (b)(6) 2015 show no abnormalities related to reported incident found.This device passed all required inspection points.A two year look for this reported failure and related to "issues with power " for this product id shows that 19 complaints were received including this case.Conclusion: in summary: reason for return was not confirmed.Unit is well used but passed all function tests, all internal assemblies are worn but passed inspection.Head assembly has impact damage, oscillating pin and hole damage, scratches and gouges in the blade bed.Cap side of the head is out of cal but that is likely due to the impact damage and wear.User over use, head will need secondary inspection with possible replacement.Pm service on the hand piece, calibrate head assembly.
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