Additional/updated information was added to reflect the device being returned to the manufacturer for evaluation.However, the device was evaluated and found to have a cracked/fractured rear cabinet, so the original complaint issue was not able to be confirmed.The product was returned for evaluation, but subsequent testing could not verify the complaint of a broken display.The rear shroud was identified as being fractured; however, the display is not positioned at that location of the device.Additionally, the battery was identified as not holding a charge, which could cause the front panel lights not to illuminate upon start up.This may have been the reason for the reported issue of a "broken" display, even though the display itself did not malfunction.
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