The autopulse platform s/n (b)(4) in complaint was returned to azm (zoll service (b)(4)) for investigation on (b)(6) 2015.Visual inspection: during visual inspection the rotation shaft was "sticky", no other issues or discrepancies were found.Archive analyses: in a review of the archive data log several user advisories (ua) were found on the reported date.Ua 2 (compression tracking error), ua 17 (max motor on time exceeded during active operation), and ua 139 (unable to hold compression position).This confirms the reported complaint of the customer receiving a system error.Other user advisory codes were seen, however there were not on the reported event date ((b)(6)2015).Functional testing: during functional testing it was found that the break gap was out of specification.The possible cause of ua 139 (unable to hold compression position) is a brake gap issue or drive train issue.To remedy ua139, the brake gap was adjusted.Based on the investigation, to remedy the observation of the sticky shaft rotation, deburring of the clutch plate was performed.In addition the break gap was adjusted which resolved the user advisory 139 error.After these resolutions were performed, the system returned to normal functionality.In summary: the reported complaint of the autopulse platform displaying a system error which was confirmed in the archive data log review.In addition during functional testing it was also observed that the brake gap was out of specification, which would cause the platform to display a system error (ua 139).During functional testing it was observed that the shaft rotation was sticky which was resolved by deburring the clutch plate.After the adjustment to the brake gap and the deburring of the clutch plate the autopulse platform passed all final functional testing and performed as intended.
|