A zeiss field service engineer (fse) inspected the device on site, and confirmed that the iolm 500 is working within specification.The manufacturer evaluated the patient related measurement and calculation printouts as well as the device log files.Based on the information obtained, the manufacturer was able to reproduce the sequence of the patient measurements done by the operator of the iolm 500 concluding that the initial five (5) axial length measurements for the patient were from another patient.These initial five measurements were printed and saved.Later, further five (5) measurements were performed with the correct patient under the same patient session.The combined data of these (10) measurements was used for the calculation of the intra-ocular lens (iol) resulting in an incorrect iol power value.Both printouts for measurement and calculation contained a warning message regarding the axial length values obtained for the affected patient due to the variation of the axial length measurements.The second patient was measured later again and all measurement values for this patient were correct.How to use the iolmaster 500 for iol calculation and how to use the lens constants is described in the user manual.For instance on page 65 of user manual (00000-1692-983_ga_gb_260210) it is stated "as a rule, the axial length should be viewed together with the corneal k's and overall refraction, and checked for plausibility.It is likewise helpful to compare the right and left eyes.".
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