(b)(4).An investigation was carried out into this complaint.When reviewing similar reportable events on malibu baths we haven't found any other similar cases.We consider this event to be isolated incident.The device was inspected by an arjohuntleigh representative at the customer site and found to be out of its specification - broken panel and leaking drain pipe.The device was being used for patient handling and in that way contributed to the reported event - slippage of the user.The received information showed that the resident slipped while exiting the bath.It was stated that the floor was made wet due to a leaking drain.The further examination showed that the drain was leaking due to a poorly routed pipe which was also crushed by the base panel while the bath was raised or lowered.There are 2 main possible causes for this situation: 'incorrect installation' and 'incorrect or lack of maintenance'.The first factor can be excluded as the bath was in use for about 5 years and there was no information about any re-installation taking place.Product instruction for use (ifu) is equipped with each device.Ifu (operating and product care instructions 04.Az.00_2gb from april 2008) provides information about correct and safe use of the product.'care and maintenance' section included in it informs: "the malibu/sovereign is subject to wear and tear, and the following actions must be performed when specified to ensure that the product remains within its original manufacturing specification" preventive maintenance includes inter alia the following actions: - visually check all exposed parts - every week: "especially parts in contact with resident or caregiver.Make sure that no cracks or sharp edges could cause injury or become unhygienic" - visually check hoses, pipes and connections - every week: "visually inspect for leaks of any kind by looking under the tub".The received information showed that: a) last maintenance was performed in june 2015 however no leakage was noticed at that time.B) after the maintenance, the customer made a service call, however not because of leaking drain, but for a panel - quote for the damaged panel replacement.There was no information about the leaking drain pipe.C) damaged panel (loose) trapped the pipe what resulted in a breakage and leakage d) broken pipe was reported after the incident.The above information confirms that the customer was aware about the failures with this bath - the device failed to meet its specification.However as presented above, the involved device was still in use and in that way contributed to the reported event.Instruction for use informs: "if the product does not work as intended, immediately contact your local arjo representative for support" the customer acted in line with the above recommendation, however since they were aware about the problem, the bath should have either be taken out of the use or special precautions should have been taken when using the bath.Please note also that we consider that slippage is a sudden or involuntary movement where the person lose foothold, as on a smooth surface.The leakage of the water doesn't cause such situation by itself, but these kinds of events are considered to be unfortunate accidents.There are also other factors that need to appear to cause this incident e.G.: lack of carefulness, smooth or soapy surface.Problem described in complaint (b)(4) concerns situation where the customer was aware about problem with a bath - broken panel, but the device was still in use.The quotation was provided to the customer, but not accepted before the reported event took place.From our evaluation we consider this event to be isolated incident where user wasn't care enough to avoid this incident.
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