The customer stated that the device did not alarm for desat for room 353 at 22:30 on (b)(6) 2015.The logs have been evaluated and they show that the device did alarm.The device did not malfunction and did provide alarms to alert the staff of the desat event.The alarms were also acknowledged by the staff.There was no report of any adverse patient impact resulting from this reported event.The philips field service engineer (fse) went onsite to evaluate the (b)(4) monitor and spoke with the icu manager and hospital clinical educator.Audit logs obtained and sent to philips for a quality review.Observation at the bedside demonstrated both alarms heard by the fse and the biomedical engineer.The customer was instructed on the management of the alarms at the ivpm.The customer was provided with excerpts from the log files which satisfied their needs and the device is operating to specification and in use.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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