A customer in the us reported their thin prep 2000 processor broke patient slides after creating the cell spot.There was not enough sample to reprocess so a patient needed to be recalled for additional sample collection.Hologic's field service engineer reported the incident was due to slide sensor flag colliding with sensor; adjusted flag to prevent collision; ran pneumatic and blank sample tests for verification; instrument operational.Us: this is a reportable event since the thin prep 2000 processor did not perform as intended and the patient needed to be recalled for additional sample collection, which resulted in a delay in patient diagnosis.
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