Livanova (b)(4) manufactures the s3 roller pump.The incident occurred in (b)(6).This medwatch report is being filed on behalf of livanova (b)(4).A livanova service representative was dispatched to the customers¿ facility to investigate; the reported issue was unable to be reproduced; however, the motor control board was replaced for safety.Inspection also found damage to the front panel in the upper left corner which makes it a possible way for liquids to enter into the pump; therefore the front panel was replaced.Functional verification identified that the pump was working properly and technical safety inspection test performed with no issues noted.No additional information received.Due to the age of this complaint, the record will be closed.If additional information is received, it will be attached and evaluated for reportability as required or a new complaint record will be initiated.A review of the dhr could not identify any deviations or nonconformities relevant to the issue.The root cause could not be determined as the reported issue was unable to be reproduced.Since no specific trend could be identified; livanova (b)(4) has determined that a capa is not needed.
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