Model Number MODEL 100 |
Device Problems
Visual Prompts will not Clear (2281); Device Displays Incorrect Message (2591)
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Patient Problem
No Patient Involvement (2645)
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Event Date 12/04/2015 |
Event Type
malfunction
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Manufacturer Narrative
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Zoll has not yet received the autopulse platform in complaint for investigation.A supplemental report will be filed if and when the product is returned and investigation has been completed.
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Event Description
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It was reported that during a daily device check the autopulse platform s/n (b)(4) displayed a system error when powered on.No patient was involved when this occurred.During a preliminary check of the device by zoll (b)(4), they discovered that the device displayed a user advisory error 139 (unable to hold compression position).Zoll (b)(4) found that the clutch plate needed grinding.Once this was done, the system returned to full functionality.A full investigation/service will be conducted on this device upon which a supplemental mdr will be submitted.
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Manufacturer Narrative
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The autopulse platform (s/n (b)(4)) was returned to zoll (b)(4) for evaluation investigation results as follows: a visual inspection of the returned autopulse platform was performed and found no physical damage was noted.Archive review: a review of the platform archive was performed and user advisory (ua) 139 (unable to hold compression position) was observed.There was no other archive data stored that was before system error 139 occurring.During functional testing, the autopulse platform displayed ua 139 upon power up.The system error 139 was unlocked and the internal battery was replaced.Further investigation noted that the drive shaft would not rotate.The clutch plate was deburred to remedy the drive shaft not rotating.Note that the drive shaft not rotating is not related to the reported complaint of the platform displaying system error.In summary, the customer's reported complaint of autopulse displaying ua 139 was confirmed during archive review and functional testing and was attributed to a defective internal battery.After the battery was replaced the platform passed all functional testing.
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Search Alerts/Recalls
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