The autopulse platform in complaint was returned to zoll on 12/16/2015.Visual inspection of the returned platform was performed and found hole in the load plate cover, cut head restrain wire and damaged bumper.The lcd screen displayed horizontal lines and had missing pixels.Physical damage was visible on the front and back cover of platform.A review of the platform's archive data was performed and several user advisories (ua) on the event, thus confirming the customer's reported complaint.Ua 17 (max motor on time exceeded during active operation), ua 2 (compression tracking error), ua 18 (max take-up revolution exceeded) and ua 1 (low battery warning) were all observed on (b)(6) 2015.The reported ua error messages were not reproducible during functional testing.The platform passed all functional test.Unrelated to the reported complaints, the platform failed the load cell characterization test.In summary, the customer's reported complaint of system error messages were confirmed during review of the platform's archive data.The physical damage on the platform was repaired and the device passed all final functional testing.
|