The complaint sample was not returned to the manufacturing site for review.The device history record (dhr) review indicated that there was no quality issues associated with this failure.All dhrs are reviewed for accuracy prior to product release.Since the sample was not returned, there is not enough evidence to determine what could cause this event.Should the sample be returned in the future, this complaint will be re-opened for further investigation.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent nonconforming product from leaving the manufacturing operations.As per procedure, manufacturing performs 100% leak testing at the final stage of production, which would identify this issue in the catheter assembly.This complaint will be used for tracking and trending purposes.
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Submit date 07/12/2016 the investigation was updated due to the receipt of a sample from the customer.Sample consisted of one permcath catheter which presented signs of use.Visual inspection was performed and it was observed that the catheter did not present any defects.In order to confirm the reported condition a functional test was performed and as a result a leak was identified from a cut on the shaft of the catheter.The cut looks irregular.An ishikawa diagram was used to determine the potential causes for this event.Manufacturing performs 100% visual inspection per procedure and 100% leak testing.Through visual evaluation it was noted there was one cut in the catheter¿s shaft.Due to the appearance of the catheter received it is possible that the catheter body was damaged by instruments with sharp or rough edges during clinical use.Clinician pinches catheter during hub changes or other normal use causing a concentrated stress point, resulting in a catheter leakage or breakage.As per the instructions for use, the customer has to perform a visual inspection before using the device.All device history records (dhrs) are reviewed for accuracy prior to product release.The defect occurred after being in use in a patient.The reported condition has been confirmed.The product sample was returned to the manufacturing site for review and based on the available information, it can be concluded that product was manufactured according to specifications; therefore the most probable root cause can be considered as misuse.This issue was more likely damaged during use caused due to an inappropriate manipulation by the user.
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