(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the device was not returned at the time of this report.The device history record (dhr) review did not show issues related to the complaint.The device was manufactured on 11/18/2009.A document assessment (fmea-08-037) was conducted and no changes were required.The reported complaint cannot be confirmed since the device sample is not available to perform a proper investigation, determine the root cause and assign corrective actions.If the device sample becomes available at a later date, this complaint will be updated accordingly.
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(b)(4).The sample was returned for evaluation.A visual exam was performed and no defects were observed.Functional testing was also performed and the unit was connected to 110vac.The unit passed the initial power connect test and navigated through the power-on self-test (p.O.S.T.) with no issues.During the temperature display accuracy test, the neptune displayed the correct temperatures and properly alarmed in the high temperature scenario.The unit was prepared for the functional bench test where water, an adult breathing circuit (880-36kit), 10 lpm of air pressure, and a low compliance column is connected to the unit for a real time operational scenario.The unit successfully negotiated all pre-operational self-tests again and was functioning real time.The unit failed this test with both limbs of the circuit alarming and a delta red light warming with audio.Further investigation showed that both the inspiratory and expiratory heating wire connectors had corrosion built up on the inside of the connector.This corrosive buildup could prevent a good connection for the circuit limbs.(con't) other remarks: based on the investigation performed, the reported complaint could not be confirmed.Functional testing did not reveal any operational anomalies associated with the problem description.However, an electrical connection failure was discovered.A root cause for the failure could not be determined.
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