The customer reported false negative test results with biotest cell 3 when used on tango optimo.The customer reported that the antibodies anti-e, anti-jk(b) and anti-le(a) were missed.The customer did not provide a date of event.The customer did neither return the patient samples that had caused false negative test results nor the supposedly defective product.At the time the customer filed his complaint, the supposedly defective product was already expired.Therefore our quality control laboratory did not test their retained biotest cell 3 sample.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.The affected tango optimo was inspected by a field service engineer and was found to be working within its specifications.
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