As returned, all measurements taken are conforming to print specifications.The functionality test concluded that there is a cable jammed inside of the cannulation which is hindering the functionality of the tensioner and does not allow the foregrip assembly to close flush with the handle.The button was pressed and worked.The cannulation was blocked such that no additional cable could go through and light could not be seen though the cannulation.There were scuffs and other cosmetic signs of wear on the nose end and cam lever of the tensioner indicating previous effective use.The device history records were reviewed and the records indicated the device met specifications at the time of manufacture.The cable grip tensioner had a potential field age of approximately 7 years at the time of incident with an unknown number of uses.The cable grip tensioner is used for treatment.A complaint history search found that there are no other complaints for the product lot number involved.It is stated in the follow-up e-mails that the tensioner was used with no issues, then did not work the next day when the button was pressed.The likely root cause of the tensioner not functioning properly is the cable fragment in the device.
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