This report was initially submitted following notification from a customer in the united states regarding no growth obtained on urinalysis plates while using; previ isola(tm) instrument hp rp5700.A biomérieux investigation was initiated.After numerous requests by biomérieux for photos of the tested plates and the log files associated with the tests, neither log files, photos nor any other information sufficient to determine the root cause of the incident were provided.In addition, the customer stated that the issue was due to a user error.
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