The device was not returned for an evaluation.However, the set up process was reviewed by the customer and the customer determined that this was a user error.Additionally, baxter personnel also reviewed the information provided and determined the device operated as intended with the issue being caused by incorrect setup.The customer will provide re-training to their operators.The abacus software is intended as a tool which is an adjunct for pharmacy practice.The abacus manual instructs the user to call baxter technical support for any assistance.Abacus software does not replace the professional judgment of a pharmacist.Serious harm or death may occur if an adequate review isn't completed.The abacus software changes an order to complete only after an authorized user completely finishes and approves an order.A thorough review of all data on each tab in the order entry process will minimize the risk of medication error.This complaint is logged as complaint file number (b)(4).
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Customer called to report the peditrace was ordered incorrectly while using abacus software and the resulting tpn bag was infused to a patient.The facility normally uses peditrace ml/day but it was ordered as ml/kg.The customer reviewed their templates and found they had used an under 12 month old pediatric template for peditrace, instead of the over 12 month old template.However, no patient injury or adverse events were reported in relation to this event.
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