Customer initially wants product inspected, says the product has a burr or something on the edge of the product, possible nick or scrape that catches on the sutures.(b)(6) 2016, customer reports intervention was that they used another needle holder that had the same issue.A suture was torn using the needle holder, no harm to patient.
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2/19/16 integra investigation completed.Method : failure analysis, device history evaluation.Results : failure analysis - four needle holders returned in used condition, not showing any unusual markings.The four needle holders were actually returned within there original packaging showing no wear.Upon the evaluation of the instruments, no defects where found in the working area of the needle holder.It is noticed that one needle holder has a small finishing defect (burr) in the lock box area.Device history evaluation - dhr review was completed with all history available.Nonconforming product report / nonconforming material report history: none.Variance authorization / deviation history: none.Engineering change order/manufacturing change order history: there is no applicable engineering change order/manufacturing change order history.Corrective action preventive action history: none.Health hazard evaluation history: none.Conclusion : the complaint has been unconfirmed; testing within specifications.
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