The previously reported system did not apply and has been corrected due to the additional information received.Evaluation summary: no further information was able to be obtained from this customer.With no additional, related information provided, the customers reported event was not able to be confirmed.The cavitation only occurred with the hard cataract program.The power was set at 95, and the cr set it back to 85.As the customer did not retain the finished goods pak lot number, the device history record could not be reviewed.The customer did not retain a sample; visual inspect or functional testing could not be conducted.The troubleshooting guide in the operator's manual states that for the symptom of air in irrigation line causing bubbles, the probable causes are: drip chamber not sufficiently full; air in line or handpiece; loose irrigation luer fitting; improper priming.Recommended solutions: fill drip chamber 2/3 to 3/4 full.Flush irrigation line in free flow or foot pedal position 1.Tap handpiece 2-3x during flow test.Check irrigation line and reseat.Reprime per setup procedure.The root cause cannot be determined conclusively.
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