Investigation findings: the product is not made by deroyal industries, inc.It is made by medi usa, l.P.This product is no longer sold by deroyal.The product was not returned to deroyal, therefore it could not be inspected or evaluated.Replacement parts were sent to the initial reporter, mr.(b)(6).The customer was satisfied that he would be able to repair brace with replacement parts.Corrections: replacement parts were sent to the initial reporter, mr.(b)(6).Customer satisfied that he would be able to repair brace with replacement parts.Corrective action: a supplier notification letter (snl) will be sent out to inform the supplier of this complaint.Preventive action: there are no preventive actions needed at this time.No further information is available at this time.We will provide follow up report if additional information becomes available.
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