Patient information was not provided.Sorin group (b)(4) manufactures the sorin s3 console.The incident occurred in (b)(6).This medwatch report is being filed on behalf of sorin group (b)(4).Sorin group received a report that the sorin s3 console became stuck in cardioplegia mode during a procedure.The device could not be programmed and would not respond.There was no report of patient injury.Through follow-up communication with the perfusionist, sorin group (b)(4) has been informed that the issue was the result of the user forgetting to plug something in.The customer has canceled the request for service and no further investigation is necessary, as the issue was caused by user error.A review of the dhr was unable to identify any deviations or non-conformities relevant to the issue.Sorin rep spoke with user; user error.
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