Weight (b)(6).Date of event: unknown.As the reported event was a software issue and resolved by over the phone by baxter technical services, no product was returned for evaluation.The serial number was not provided; therefore, a manufacturing review could not be performed.Baxter personnel reviewed the information provided and determined the device operated as intended with the issue being caused by use error.The abacus software is intended as a tool which is an adjunct for pharmacy practice.Per the abacus user guide, abacus software does not replace the professional judgment of a pharmacist.Serious harm or death may occur if an adequate review isn't completed.The abacus software changes an order to complete only after an authorized user completely finishes and approves an order.A thorough review of all data on each tab in the order entry process will minimize the risk of medication error.This complaint is logged as complaint file number-(b)(4).
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