Device Problem
Inaccurate Delivery (2339)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event Description
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On (b)(6) 2016, the reporter contacted animas alleging an inaccurate delivery issue.There was no indication that the product caused or contributed to an adverse event.Customer support has made several attempts to contact the reporter in follow up, however, the reporter did not respond.No further information was available; if further information is provided a follow up report shall be made.This complaint is being reported because of the allegation of an unspecified pump malfunction.
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Manufacturer Narrative
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(b)(4).
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Manufacturer Narrative
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The device was returned to animas and investigated by product analysis on 12/2/2016 with the following findings: review of the black box data revealed records beginning 05 oct 2016; the data records from the date of the complaint had been overwritten due to continued patient use.The available total daily doses added up correctly and reflected the user¿s programmed basal rates.On investigation, the pump powered on and emitted a call service alarm 069.The pump was unable to be cleared of the 069 call service alarm; a language corruption occurred at a component on the printed circuit board resulting in the call service alarm.Due to this issue, the pump was not able to be further investigated for the alleged inaccurate delivery issue.
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Search Alerts/Recalls
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