Follow-up submitted with evaluation results which determined the mattress was not inflating due to the power cord not being plugged in at time of event.Customer stated this was primarily a user error, as staff forgets to plug in the unit or only partially plugs in the unit, which results in the mattress not having power and not inflating.There is no alarm when the unit is unplugged so staff sometimes do not notice that the mattress is not working.The display board of the bed will note "mattress not detected," but this is not always checked during therapy.
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