Integra has completed their internal investigation on 05/03/2016.The investigation included: methods: evaluation of actual device.Review of device history records.Results: the returned acorn showing wear and residue within the opening of the acorn.Upon visually inspecting the instrument, it is noticed that there is residue within the opening of the acorn.To test; the acorn was attached to a new probe and held as designed, there were no signs of looseness.Without knowing how the instrument was handled and maintained during use, the complaint report is undetermined.The instrument will be sent to the supplier as a supplier notification.Dhr review was completed with all history available.Nonconforming product report / nonconforming material report history: none.Variance authorization / deviation history: none.Engineering change order/manufacturing change order history: there is no applicable engineering change order/manufacturing change order history.Conclusion: there was acorn cannula, returned used/processed showing wear and residue within the opening of the acorn.The complaint report has been confirmed; the root cause has not been identified as a workmanship or material deficiency.
|