A device history record review of the reported lot number(s) confirmed that the product was produced accomplishing quality requirements and released according to established procedures.The product sample was returned for investigation, it consisted in a palindrome catheter, product id 8888145014p, that showed signs of used (blood residues).Functional test was performed in order to confirm the defect reported by the customer, after the test the catheter showed a leakage in the venous extension.Visual inspection of the sample revealed an irregular pin hole in the silicone tubing.Sample was received damaged after being manipulated by the customer, this manipulation could be associated to the damaged found in the extension; therefore it can be concluded that this defect could be related to the use of sharp objects or rough edges after or during catheter insertion.Based on the available information and the result of the dhr review that showed no deviations, it can be concluded that product was manufactured according to specifications and the device functioned as intended for an undetermined amount of time.Moreover, 100% devices are inspected for leaks or cuts in the extensions; therefore the most probable root cause can be considered as misuse; this defect was more likely damaged during use caused due to the inappropriate use of sharp objects, repeated clamping or other similar damage.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection, leak testing and visual acceptance sampling) are in place to prevent nonconforming product from leaving the manufacturing operations.As per procedure, manufacturing performs 100% leak testing at the final stage of production, which would identify this issue in the catheter assembly.No additional actions are required.This complaint will be used for tracking and trending purposes.
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