It was reported that the end user fell as she was getting out of her vehicle when a weld on the right side of the device failed.She had x-rays taken and there were no fractures.She was treated with steroids and physical therapy for an injured left shoulder.Multiple attempts were made to get the sample for evaluation.The sample has not been returned.The overall condition, care and maintenance of the rollator is unknown.Photos of the sample have been received but a root cause cannot be determined.Due to the reported injury and in an abundance of caution, this medwatch is being filed.
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