Investigation findings: the complaint sample was returned.The product looked new and unused.It is possible that it was only worn during fitting.No defects were reported in the complaint, only that is was uncomfortable on the leg.The product was inspected and no vendor/manufacturing defect was found.Root cause: the investigator was unable to determine root cause as no manufacturing defect/ or issue was found.It is possible that this boot was just not well suited to the end users injury and/or condition.Corrections: replacement product was requested and sent.Corrective action: there is no action required at this time, the returned sample was not found to be defective.Preventive action: there is no action required at this time, the returned sample was not found to be defective.No further information is available at this time.We will provide follow up report if additional information becomes available.
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