Investigation is pending and the exact failure mode is inconclusive at this time.The distributing dealer installed an aftermarket seat cushion called "enhancer roho seat cushion".End user reported that the suspect seat cushion's rear thickness produced a gap between the seat and back that led to his injury.However, the dealer is unsure if the wheelchair contributed to the alleged injury or if the injury was sustained from a pump malfunction with patient's medical bed mattress; a problem that occurred around the same time.The exact date of this incident is unknown.An on-going investigation is active and a follow up mdr will be submitted once finalized results have been established.The dhr for this device was reviewed and the wheelchair met specification prior to distribution.Note: the manufacture of suspect seat cushion has been informed of customer's complaint.
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