It was reported to siemens that during a procedure on the axiom artis dtc system, after the first two image series, the user received an error message that no connection was available.The procedure had to be continued on another system.We are not aware of any impact to the health of the patient involved.
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Siemens has completed an investigation of the reported event.The root cause was determined to be a failure of the rtc (real time computer).Specifically, a hardware failure in the power supply of the computer caused the problem.The affected rtc, including the power supply, was exchanged.No further actions are to be taken as there is no negative awareness in regards to the quality and performance of the affected component.
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