A customer in (b)(6) reported their thinprep 5000 processor etched a wrong vial id onto 2 slides.Instrument operational, (b)(4) field service engineer (fse) dispatched.The instrument processed normally without any error presented to the operator.Fse noted 1d label on the vial, 2d label on the slide.The customer confirmed no patients needed to be recalled as a result of this incident as they were able to reprocess the slide with the correct label printed on the slide.Fse performed preventative maintenance per technical documentation.Instrument operational.Although no patients needed to be recalled as a result of this incident this is a reportable event since the instrument did not perform as intended.
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