Integra has completed their internal investigation on 9jun2016.The investigation activities included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: device history record reviewed for this product id serial # (b)(4) manufactured on september 16, 2008 show no abnormalities related to the reported failure.This device passed all required inspection points with no associated mrr¿s, variances or rework.No manufacturing or design related trend has been identified.In summary: reason for return confirmed, found non-oem parts including open frame power supply, motor and sleeve bearing.There was 6.5 years since last pm service.Complete failure of all internal assemblies due to parts, corrosion, damage.Handle needs actuator rod / handle upgrade.
|