Because a sample was not received, we are unable to perform a thorough follow up investigation to include functional and visual evaluation to determine the root cause(s) of the reported condition or implement any corrective action(s).Unfortunately, without a sample we are unable to confirm the reported condition.If a sample should be returned at a later date this complaint will be reopened and the investigation updated to reflect our findings.As no lot number was identified in the complaint report a review of the device history record (dhr) could not be carried out.There was a photo attached to the complaint which shows the tube is not connected correctly.A potential root cause for this complaint may be that the sleeve was not inserted fully or dislodged post production.A quality alert was initiated to communicate and create understanding of this customer concerns to all personnel involved in the manufacturing of this product.Furthermore, a formal corrective and preventative action investigation has been initiated to investigate complaints for the tubing issues.No further action is required at this time.The complaint will be used for tracking and trending purposes.
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