Method: actual device not evaluated.Result: no results available since no evaluation performed.Concluson: failure to follow instructions.Asp investigation summary: the investigation included a review of the device history record (dhr), trending of lot number, failure mode and effects analysis (fmea), and system risk analysis (sra).Per the supplier dhr review, no anomalies were observed that would contribute to the customer's experienced issue.Trending analysis by lot number was reviewed from six months prior to complaint open date and trending was not exceeded.The fmea was reviewed and indicates that the risk priority numbers (rpn) associated for the failure mode is at an acceptable level.The sra indicates the risk associated with exposure to toxic or corrosive material is "low." the instructions for use (ifu) of the sterrad® 100nx cassette state: "caution: wear personal protective equipment if handling a used cassette, or any of the cassette case components that may have been subject to liquid leak.This includes a cassette that has been ejected (for any reason) after insertion." the customer was notified to use ppe during handling of sterrad® 100nx cassettes.The issue has been attributed to user error as the healthcare worker (hcw) handled a used cassette without utilizing proper personal protective equipment (ppe).
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