(b)(4).Arjohuntleigh has performed an in depth investigation into the issue and concluded following: the product involved in the incident is a rotoprone bed, serial number: (b)(4), model number 209800-r.The device is part of the arjohuntleigh us rental fleet and has been rented to customer: (b)(6).Each device needs to pass the cleaning and inspection process and the quality inspection (conduced in accordance to approved work instructions before being released to the customer for rental period).We were able to confirm that the device passed all requirements of quality control on (b)(6) 2016 and was delivered to the facility the same day.Additionally, after the rental period ended, the device has been returned to the service center and submitted for quality control.It passed all requirements on (b)(6) 2016 and did not require a replacement of any parts that would be found relevant to the issue raised by the customer.Therefore we established that from technical perspective there was no malfunction and the device was up to specification.With the complaint at hand, we have been informed that during proning the patient forehead was not correctly placed on the mask, what resulted in the patient sustaining injuries described as deep tissue injury and purplish discoloration.The arjohuntleigh representative, a clinical consultant, contacted the customer in order to assist and was able to solve the issue by giving instruction how to make a proper adjustment of the facepack while patient is having a rotational therapy.The exact instruction was given in regards to repositioning the facepack, loosening the mask, adjusting the mouth plate and tightening the patient in the mask via side crank.She has also advised to consider an adjustment with crank when patient is prone to alleviate hyperextension of neck and pressure on nose.The customer stated that they will address these issues and call back with questions, if any.It is worth to be noted that no follow-up call from the facility has been registered, therefore the assistance given by phone was considered to be enough to solve the problem and allow safe usage of the bed until the rental period ended.Based on the documentation gathered, the bed has been used for 10 more days after the issue was raised.We were able to establish that this facility received a formal training on the rotoprone device before the event occurrence.Moreover, the user manual (#208662-ah rev.C) is being delivered with each device and provides all necessary information regarding proper patient placement in the head support and face pack and skin care routine.It is recommended that all chapters of the manual are reviewed before operating the unit.Within this document, the user is informed that fitting the head support, face pack or other packs too tightly may increase pressure points, possibly leading to skin breakdown.Assess skin at frequent intervals depending on patient condition (at least every 4 hours).Give extra attention to skin at pressure points and locations where moisture or incontinence may occur or collect.Common pressure points include, but are not limited to, the face, ears, axilla, shoulders, sides and upper and lower extremities.Early intervention may be critical to preventing serious skin breakdown.The patient should not be left in a stationary position in the supine or prone position for more than two hours.Also, during the rotational therapy the caregiver should observe patient for movement or shift within packs.In regards to the face pack, the user is informed to position face pack to ensure visibility of the eyes and to avoid pressure on or around patient's eyes, mouth and ears and to remove face pack at regular intervals to assess the eyes, ears and facial skin.Prolonged, increased intraocular pressure may cause eye injury, including blindness.Ensure all face pack buckles are secure before proning patient.Based on the information gathered, we were able to exclude an actual device malfunction and deemed the user error to have contributed to the issue.The arjohuntleigh device has played a role in the event, as it was used for the patient treatment.The injuries sustained were classified as a serious injuries, thus the event was decided to be reportable to competent authorities as such type.Given the circumstances and the fact, that there is no trend observed for similar adverse events, arjohuntleigh does not propose any other action at this time.
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