Submit date: 07/25/2016 as no lot number was identified, a manufacturing device history record (dhr) review or product/process changes review for the involved lot number could not be performed.However, all dhrs are reviewed for accuracy prior to product release.Sample consisted of a pd catheter and presents signs of use.Visual inspection of the sample revealed a pin hole in the tubing of the catheter.Also, the sample return was attached to a baxter set and the catheter was cut approximately 2 cm below the titanium adapter.Three photos were provided by the customer.Visual evaluation of these photos was performed; the first picture showed two sections of a pd catheter attached to a titanium adapter.The second image shows a pin hole in one of the sections and a cut in the other section of the pd catheter.The last picture showed a pd catheter attached to a baxter set.In this image it was observed an unknown liquid around the pd catheter.An ishikawa diagram was used to determine the potential causes for this event.Possible root causes were identified.The reported condition has been confirmed.Based on sample evaluation and on the complaint description, the catheter functioned as intended for a period of one year.Based on the available information there is enough information to discard the manufacturing process.The most possible root cause could be related to customer misuse since the issue occurred after being in use for one year.Based on the sample provided, these kinds of holes/cuts could be caused by an improper use of sharp objects.No trends or triggers have been found, therefore, a corrective or preventive action is not deemed necessary at this time.It must be noted that in-process controls such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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