A customer in (b)(6) reported an incident which occurred on (b)(6) 2016 where their thinprep 5000 processor with autoloader produced a slide incorrectly etched with a mismatched number; without producing an error code.The issue was discovered by the customer's qc procedure.Hologic field service engineer (fse) confirmed that the sample was reprocessed and read correctly and has not caused a patient recall or delay in diagnosis.Hologic field service engineer (fse) confirmed but unable to reproduce error.Checked all required setups per technical documentation.Performed tsb 00882.Performed all required setups per technical documentation.Processed samples to confirm operation.Instrument operational.Although no patients needed to be recalled as a result of this incident, this is a reportable event since the instrument did not perform as intended.
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