A customer in the us reported an instance of their thinprep 3000 processor producing error code se 16 24 15 00 (an operation failed during batch processing, pms pump im#0.The customer further stated that two patient samples were entirely drawn into the system forcing a recollection of samples.Hologic field service engineer (fse) dispatched to customer site.Found the spa waste fitting excluded to be the most likely cause of the error.Cleared the waste fitting exclusion to resolve the error.Ran pneumatic test and blank sample.Processed samples to confirm operation.Instrument operational.Although the instrument produced an error code during this incident, this is a reportable event since two patients needed to be recalled for additional sample collection, which resulted in a delay in patient diagnosis.
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