The instrument arrived in a clean status and the folding box is damaged.We made a visual inspection of the folding box.We found several places of a breakthrough and visual damage inside the box.The device quality and manufacturing history records have been checked for the lot number (52206336) and found to be according to specification, valid at the time of production.The root causes of the problem is most probably process related.We assume that the several points of damage at the folding box carton were caused by transport.According to the quality standard the product has not been distributed in a condition complying with our specifications.No protection for the working end could be found.Corrected: other serious, no longer applicable.Corrected: additional into regarding injury.
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